When you are finished shopping and submit your order, you will receive an e-mail confirmation of the order. This order total does NOT include shipping & handling charges. If you have any specific shipping information, please include that on your order: Example: Requested ship date, Preferred shipping method, Customer Pick-Up,If you would like any additional information on an item, please don't hesitate to call or e-mail, we will be happy to help you in any way possible.

There is a 10% restocking charge for all returned merchandise.

We do our best to pack your order with great care to avoid any breakage. However, if something should arrive damaged, or if you have a product shortage, please print and complete the damage form mail it to our Lake Zurich address or fax it to:  847-438-1320

You must make your claim in writing within (14) days of receipt of your order.We will let you know whether or not we will be sending a call tag for damaged items. All claims will be processed within 7 days of receipt. If you have received your credit and have not heard back from us you can dispose of the damaged items. If you have not heard back at all, please follow up to make sure we did receive you claim.