Ordering Procedure

* When you are finished shopping and submit your order, you will receive an e-mail confirmation of the order.

* This order total does NOT include shipping & handling charges.

* You will then receive another e-mail within 1 business day with a Sales Order # (SO#). This is your confirmation that we have received your order and have verified your account information.

* Your Credit Card will only be processed once your order is ready to ship and will include the shipping charges.

* If you have any specific shipping information, please include that on your order: Example: Requested ship date, Preferred shipping method, Customer Pick-Up

* If you would like any additional information on an item, please don't hesitate to call or e-mail, we will be happy to help you in any way possible.

** There is a 10% restocking charge for all returned merchandise.**

* We do our best to pack your order with great care to avoid any breakage. However, if something should arrive damaged, or if you have a product shortage, please print and complete the damage form, mail it to our Lake Zurich address or fax it to:  847-438-1320

** You must make your claim in writing within (14) days of receipt of your order.We will let you know whether or not we will be sending a call tag for damaged items. (** DO NOT ASSUME YOU CAN THROW AWAY THE ITEM IF IT IS DAMAGED!!**) All claims will be processed within 7 days of receipt. If you have not heard back at all, please follow up to make sure we did receive you claim.